Refund policy

Return & Refund Policy

We want you to feel confident with your Telos Jewelry purchase. If your purchase isn’t quite right, you may request a return within 7 calendar days of delivery.

Return Eligibility

To be eligible for a return, your item must be in its original, unused and unworn condition, with no signs of wear, damage, scratches, bending, alteration, or misuse. The item must also be returned in its original packaging, and you’ll need your receipt or proof of purchase.

To request a return, please contact us at telosjewelryllc@gmail.com within 7 calendar days of delivery.

Your return request must include:

Your order number
Clear photos of the item showing its current condition
Clear photos of the original packaging

These photos are required so that we can review the condition of the item before authorizing the return.

Returns must be authorized by Telos Jewelry before being shipped back. Items sent to us without prior authorization will not be accepted.

Approval of a return request based on submitted photos does not guarantee a refund. All returned items are physically inspected upon receipt. The item received must be in the same condition shown in the submitted photos and must meet all return eligibility requirements.

Items showing signs of wear, use, damage, scratches, bending, alteration, improper handling, or that are otherwise not in their original condition will not be eligible for a refund.

Once your return request is authorized, we will provide instructions on how and where to send your package.

Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect. We strongly recommend using a trackable shipping service. Telos Jewelry is not responsible for return packages that are lost or damaged in transit.

Original shipping charges are non-refundable, except when the return is due to an item that arrived damaged, defective, or incorrect.

You can always contact us with questions regarding a return at telosjewelryllc@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon delivery.

If your item arrives damaged, defective, or you receive an incorrect item, please contact us at telosjewelryllc@gmail.com within 48 hours of delivery so that we can evaluate the issue.

To evaluate your claim, please include:

Your order number
Clear photographs of the item showing the damage, defect, or incorrect item received
Clear photographs of the shipping package
Clear photographs of the original packaging and packaging materials

Photos are required before a return, replacement, or refund related to a damaged, defective, or incorrect item can be evaluated or authorized.

Please retain the item, original shipping package, and all packaging materials while the claim is being reviewed, as they may be required as part of our evaluation or a shipping carrier investigation.

Submitting photographs or a claim does not automatically guarantee a replacement or refund. Telos Jewelry will review the information provided and determine the appropriate resolution based on the circumstances.

If we determine that an item arrived damaged, defective, or incorrect, Telos Jewelry will cover the applicable return or replacement shipping costs.

Damage resulting from normal wear, improper handling, accidental damage, bending, alteration, or misuse after delivery is not considered a product defect.

Exceptions / Non-Returnable Items

For hygiene reasons, earrings that have been worn cannot be returned or exchanged.

Personalized, customized, or special-order items are not eligible for return unless they arrive damaged, defective, or incorrect.

Final sale items and gift cards are non-returnable.

If you have questions about whether your item is eligible for return, please contact us at telosjewelryllc@gmail.com before requesting a return.

Exchanges

We do not process direct exchanges at this time.

If you would like a different item, please request a return for the original item within the applicable 7-calendar-day return period.

Once the return has been authorized and the returned item has been received, inspected, and approved, you may place a separate order for the new item.

All return eligibility requirements described in this policy apply.

Refunds

Once we receive your return, we will inspect the item and notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please remember that your bank or credit card company may require additional time to process and post the refund to your account.

Original shipping charges are non-refundable, except when the return is due to an item that arrived damaged, defective, or incorrect.

If a returned item does not meet our return eligibility requirements, including items showing signs of wear, use, damage, scratches, bending, alteration, improper handling, or misuse, Telos Jewelry reserves the right to deny the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at telosjewelryllc@gmail.com.