Shipping policy

Shipping Policy

At Telos Jewelry, we carefully prepare and package every order so your jewelry arrives safely and beautifully. Please review the following shipping information before placing your order.

Shipping Area

Telos Jewelry currently ships to addresses within the United States.

We do not currently offer international shipping.

Standard Shipping

We offer Standard Shipping for a flat rate of $6.95 per order.

Orders are shipped using a trackable shipping service. The shipping carrier and service used may vary depending on the destination and other shipping considerations.

Tracking information will be provided once your order has been shipped.

Shipping charges are non-refundable except when an order is returned due to an item that arrived damaged, defective, or incorrect, as described in our Return & Refund Policy.

Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully completed.

Business days do not include Saturdays, Sundays, or U.S. federal holidays.

Processing time is separate from shipping transit time.

During holidays, product launches, promotions, or periods of high order volume, processing times may be slightly longer. If we anticipate a significant delay in processing your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

Once your order has shipped, you will receive a shipping confirmation containing your tracking information.

Estimated Delivery

Standard Shipping generally takes approximately 2–5 business days after your order has been shipped, depending on the destination and shipping carrier.

Customers should allow for both order processing time and shipping transit time when estimating when an order will arrive.

Delivery dates and transit times are estimates and are not guaranteed.

Telos Fine Jewelry LLC is not responsible for carrier delays caused by weather conditions, transportation disruptions, high shipping volumes, service interruptions, or other circumstances outside our reasonable control.

Tracking Your Order

All orders include tracking.

Once your order has been shipped, tracking information will be sent to the email address or contact information provided at checkout.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Customers are responsible for monitoring their tracking information and making appropriate arrangements to receive their packages.

Shipping Address

Please carefully review your shipping information before submitting your order.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Telos Jewelry is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at telosjewelryllc@gmail.com.

We will make reasonable efforts to update the address if the order has not yet been processed or shipped, but we cannot guarantee that an address can be changed after an order has been placed.

Once an order has been shipped, we are unable to change or redirect the delivery address.

Additional shipping charges resulting from an incorrect or incomplete address, including costs associated with reshipping an order returned to us by the carrier, may be the responsibility of the customer.

Packages Marked as Delivered

If the carrier's tracking information shows that your package has been delivered but you cannot locate it, please first:

Check the delivery location and surrounding areas.
Check with other members of your household.
Check with neighbors, building management, front desk, mailroom, or other secure delivery locations, when applicable.
Allow up to 24 hours after the delivery scan, as carriers may occasionally update tracking shortly before the package is physically delivered.

If you are still unable to locate your package after completing these steps, please contact us at telosjewelryllc@gmail.com with your order number.

We will assist you in reviewing the tracking information and, when appropriate, help initiate an inquiry or claim with the shipping carrier.

A carrier's confirmed delivery scan will be considered evidence that the order was delivered to the shipping address provided at checkout.

Telos Jewelry is not responsible for packages that are lost or stolen after confirmed delivery by the shipping carrier, except where otherwise required by applicable law.

We will, however, make reasonable efforts to assist you with available carrier inquiries or claims.

Lost Packages

If tracking does not show your package as delivered and your shipment appears to be lost or has not moved within the carrier's expected delivery timeframe, please contact us at telosjewelryllc@gmail.com.

We will review the shipment and, when appropriate, initiate an inquiry or claim with the shipping carrier.

Please do not submit multiple claims regarding the same shipment while a carrier investigation is in progress.

If the carrier confirms that the package was lost in transit, Telos Jewelry will work with you toward an appropriate resolution, which may include a replacement or refund, depending on the circumstances and product availability.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery at telosjewelryllc@gmail.com.

To evaluate your claim, please include:

Your order number
Clear photographs of the item showing the damage, defect, or incorrect item received
Clear photographs of the shipping package
Clear photographs of the original packaging and packaging materials

Photos are required before a return, replacement, or refund related to a damaged, defective, or incorrect item can be evaluated or authorized.

Please retain the item, original shipping package, and all packaging materials while the claim is being reviewed, as they may be required as part of our evaluation or a shipping carrier investigation.

Submitting photographs or a claim does not automatically guarantee a replacement or refund. Telos Jewelry will review the information provided and determine the appropriate resolution based on the circumstances.

Damage resulting from normal wear, improper handling, accidental damage, bending, alteration, or misuse after delivery is not considered a product defect.

Claims involving damaged, defective, or incorrect jewelry are also subject to our Return & Refund Policy.

Returned-to-Sender Packages

If an order is returned to Telos Jewelry because of an incorrect or incomplete shipping address, an undeliverable address, refusal of delivery, or another circumstance attributable to the recipient, we will contact you once the package has been returned to us.

If you would like the order to be reshipped, additional shipping charges may apply.

Original shipping charges are non-refundable when a package is returned due to an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to receive or retrieve the package.

Signature Requirements

For certain orders, including orders of higher value, Telos Jewelry reserves the right to require a signature upon delivery for additional security.

When signature confirmation is required, someone at the delivery address may need to be available to sign for the package.

Order Cancellations

If you need to request a cancellation, please contact us as soon as possible at telosjewelryllc@gmail.com.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. However, we cannot guarantee that an order can be canceled once processing has begun.

Orders that have already shipped cannot be canceled and will be subject to our Return & Refund Policy.