Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Telos Jewelry!

Telos Jewelry is operated by Telos Fine Jewelry LLC. The terms “we,” “us,” and “our” refer to Telos Fine Jewelry LLC, doing business as Telos Jewelry.

Telos Jewelry operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Telos Jewelry is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, purchasing from, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information.

You represent and warrant that all information you provide in our store is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We make every reasonable effort to accurately represent our jewelry and other products in our online store.

However, colors, finishes, stones, proportions, and overall product appearance may vary slightly from how they appear on your screen due to photography, lighting conditions, screen settings, device configuration, and the characteristics of individual materials and stones.

Product images are provided for illustrative purposes. While we make every effort to accurately represent the size, color, finish, and appearance of our jewelry, slight variations may occur.

Please refer to the product descriptions and measurements provided on each product page when evaluating the size and specifications of an item before purchasing.

Due to the nature of jewelry and its materials, minor variations in appearance may occur and are not necessarily considered defects.

We do not warrant that the appearance or quality of any products purchased by you will exactly match how they appear on your particular screen or device.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase.

Telos Fine Jewelry LLC reserves the right to accept or decline your order for any lawful reason at its discretion. Your order is not accepted until we confirm acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it, including the products selected, quantities, billing information, and shipping address, as we may be unable to accommodate cancellation or modification requests after an order has been accepted or processed.

In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you using the email address, billing information, and/or other contact information provided at the time the order was placed.

Your purchases are subject to return or refund solely in accordance with our Return & Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for unauthorized commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product will be the price in effect at the time the order is placed and will be shown in your order confirmation.

Unless otherwise expressly stated, posted product prices do not include applicable taxes, shipping, handling, customs, or import charges.

We may offer promotions from time to time that may affect pricing and may be governed by additional terms and conditions. If there is a conflict between the terms of a promotion and these Terms, the applicable promotional terms will govern.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store.

You represent and warrant that the payment information you provide is true, correct, and complete; that you are authorized to use the applicable payment method; and that charges incurred by you will be honored by your payment provider.

You agree to pay all charges incurred at the prices shown at the time of purchase, including applicable shipping charges and taxes.

SECTION 5 – SHIPPING AND DELIVERY

Orders are shipped in accordance with our Shipping Policy, which is incorporated into these Terms by reference.

Shipping and delivery dates are estimates only and are not guaranteed.

Telos Fine Jewelry LLC is not responsible for delays caused by shipping carriers, weather conditions, transportation disruptions, incorrect or incomplete shipping information provided by the customer, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Tracking information will be provided for applicable shipments in accordance with our Shipping Policy.

Additional information regarding processing times, shipping methods, tracking, delivery, lost packages, and other shipping-related matters can be found in our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product photographs, product reviews, videos, audio, logos, designs, product names, collection names, slogans, and the selection and arrangement thereof, are owned by Telos Fine Jewelry LLC, its affiliates, or licensors and are protected by applicable U.S. and foreign intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only.

You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, copy, or otherwise commercially use material from the Services without our prior written consent.

Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any trademark, copyright, patent, or other intellectual property belonging to Telos Fine Jewelry LLC, Shopify, or any third party.

Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted herein are reserved.

The Telos Jewelry name, logos, product and collection names, designs, and slogans are trademarks or intellectual property of Telos Fine Jewelry LLC or its licensors and may not be used without prior written permission.

Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other trademarks appearing through the Services belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have control over.

You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement.

We shall have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you understand and approve of the terms under which the relevant third-party provider offers such tools.

We may also offer new features through the Services in the future, including new tools and resources. Such features shall be considered part of the Services and subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality.

We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites you choose to access.

If you leave the Services to access third-party materials or websites, you do so at your own risk.

We are not liable for harm or damages related to your access to third-party websites or your purchase or use of products, services, resources, or content through those websites.

Please carefully review the policies and practices of third parties before engaging in transactions with them. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the applicable third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Telos Jewelry is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make in our Store are made directly with Telos Fine Jewelry LLC.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Telos Fine Jewelry LLC, including any injury, damage, or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Telos Fine Jewelry LLC.

SECTION 10 – PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy.

Certain personal information may also be subject to Shopify's Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects and processes certain personal information regarding your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and other service providers that may be located in countries other than where you reside in order to provide the Services.

Please review our Privacy Policy for additional information regarding how we, Shopify, and our service providers use personal information.

SECTION 11 – FEEDBACK

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, photographs, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for purposes related to operating, improving, and promoting the Services.

You represent and warrant that you own or have all necessary rights to the Feedback you provide and that your Feedback does not violate the rights of any third party.

You are solely responsible for the Feedback you submit and its accuracy.

We reserve the right, but have no obligation, to monitor, edit, or remove Feedback that we determine is unlawful, offensive, defamatory, obscene, misleading, infringing, or otherwise violates these Terms.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information available through the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, measurements, pricing, promotions, offers, shipping charges, transit times, or product availability.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if information is inaccurate at any time without prior notice, including after you have submitted an order.

If an order is canceled after payment has been processed due to such an error, any applicable amount paid for the canceled item or order will be refunded.

SECTION 13 – PROHIBITED USES

You may access and use the Services for lawful purposes only.

You may not access or use the Services, directly or indirectly, for unlawful or malicious purposes; to violate applicable laws or regulations; to infringe intellectual property rights; to harass, abuse, defame, threaten, or harm others; to transmit false or misleading information; to distribute spam or malicious software; to impersonate another person or entity; or to engage in conduct that interferes with the operation or security of the Services.

You may not reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services without authorization.

You may not collect or track the personal information of others, engage in phishing or similar activities, interfere with security features, or attempt to circumvent measures designed to restrict access to the Services.

We reserve the right to suspend, disable, or terminate access to the Services if we determine that these Terms have been violated.

SECTION 14 – AGENTS

This section (“Agent Terms”) applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services.

“Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed without direct supervision.

No Agent may access, use, or interact with the Services unless it identifies itself appropriately and operates in accordance with applicable requirements and restrictions.

We may limit, including through technical measures, whether and how Agents access, use, or interact with the Services.

Agents may not conceal or misrepresent their automated nature or circumvent CAPTCHAs, access restrictions, security measures, or other mechanisms designed to distinguish automated activity from human activity.

SECTION 15 – TERMINATION

We may terminate this agreement or your access to the Services, or any portion thereof, in our sole discretion as permitted by applicable law.

You will remain liable for amounts due up to and including the date of termination.

Provisions that by their nature should survive termination, including those relating to intellectual property, limitation of liability, indemnification, governing law, and privacy, shall continue to apply following termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available for general information purposes.

We do not warrant the accuracy, completeness, or usefulness of information provided through the Services, and any reliance you place on such information is at your own risk.

EXCEPT AS EXPRESSLY STATED BY TELOS FINE JEWELRY LLC AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

SOME JURISDICTIONS LIMIT OR DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

SECTION 17 – LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TELOS FINE JEWELRY LLC, ITS OWNERS, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PROCURED THROUGH THE SERVICES.

THIS INCLUDES, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT, INCLUDING NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THEIR POSSIBILITY.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Telos Fine Jewelry LLC, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from losses, damages, liabilities, or claims, including reasonable attorneys' fees, payable to a third party arising out of:

your breach of these Terms or documents incorporated herein by reference;
your violation of applicable law or the rights of a third party; or
your access to or use of the Services.

We will notify you of an indemnifiable claim as appropriate. You agree to reasonably cooperate in the defense of such claims.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms and any policies or operating rules posted by us in connection with the Services constitute the entire agreement and understanding between you and us regarding your use of the Services and supersede prior or contemporaneous agreements, communications, and proposals relating thereto.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 21 – ASSIGNMENT

You may not delegate, transfer, or assign these Terms or any rights or obligations under them without our prior written consent, and any unauthorized attempt to do so will be null and void.

We may transfer, assign, or delegate these Terms and our rights and obligations as permitted by applicable law.

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict-of-law principles, except to the extent otherwise required by applicable law.

SECTION 23 – HEADINGS

The headings used in these Terms are included for convenience only and shall not limit or otherwise affect these Terms.

SECTION 24 – CHANGES TO TERMS OF SERVICE

You may review the most current version of these Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any portion of these Terms by posting updates or changes to our website.

We will provide notice of material changes when required by applicable law. Such changes will become effective on the date specified in the applicable notice or, where permitted, when posted.

Your continued use of or access to the Services following the effective date of changes constitutes acceptance of the updated Terms.